RETURNS & REFUNDS
We want you to feel confident when purchasing from ATABEY. Because many of our pieces are produced in limited quantities, made to order, or created specifically for each customer, return eligibility varies by item.
Please review this policy carefully before making a purchase.
RETURN ELIGIBILITY
Eligible, non-personalized items may be returned within 30 days of confirmed delivery for store credit.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from damage, scratches, alterations, odors, or signs of wear
- Returned with all original packaging and components included with the purchase
- Accompanied by the applicable order information
All returns are subject to inspection by ATABEY before they are accepted.
Submitting or shipping a return does not guarantee that it will be approved.
STORE CREDIT
Approved returns are issued as ATABEY store credit rather than a refund to the original payment method, except where otherwise required by applicable law.
Store credit will be issued for the eligible merchandise value after the returned item has been received, inspected, and approved.
Original shipping, handling, expedited shipping, gift packaging, duties, taxes that are not recoverable by ATABEY, and other service-related charges are not included in store credit unless otherwise required by law.
FINAL SALE ITEMS
The following items are considered final sale and are not eligible for return, exchange, or store credit unless otherwise required by applicable law:
- Personalized or engraved pieces
- Custom jewelry
- Pieces modified at the customer’s request
- Special-order items
- Items specifically identified as Final Sale
- Gift cards
- Items that have been worn, damaged, altered, resized, or repaired after delivery
- Items returned outside the applicable return period
Made-to-order or pre-order pieces may also be final sale when this is disclosed on the applicable product page before purchase.
Final sale status does not eliminate any rights you may have if an item arrives defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law.
HOW TO REQUEST A RETURN
Before sending an item back to ATABEY, please submit a return request through our designated return process or contact Customer Care.
Please provide:
Full name
Order number
Email address used for the order
Item being returned
Reason for the return
If your return is eligible, you will receive instructions regarding the next steps.
Do not send merchandise to ATABEY without return authorization. Unauthorized returns may be refused or returned to the sender.
RETURN SHIPPING
Unless the return results from an error by ATABEY or otherwise qualifies under applicable law, customers are responsible for return shipping costs.
Original shipping and handling charges are non-refundable.
We strongly recommend using a trackable and appropriately insured shipping service, particularly for jewelry of significant value.
ATABEY is not responsible for return packages that are lost, stolen, misdirected, or damaged while being shipped back to us when the return shipment is arranged by the customer.
A return is not considered received until it has been delivered to and accepted by ATABEY.
PACKAGING YOUR RETURN
Returned jewelry must be packaged securely to prevent damage during transit.
Please return the piece with its original packaging and any components required under the return authorization.
Jewelry should not be shipped loose or in an unprotected envelope.
Damage caused by insufficient return packaging may affect return eligibility.
RETURN INSPECTION
Every returned item is inspected before a return is approved.
ATABEY reserves the right, subject to applicable law, to decline a return when an item:
- Shows evidence of wear or use
- Has been damaged after delivery
- Has been altered, resized, engraved, or repaired
- Is missing required packaging or components
- Does not correspond to the item originally purchased
- Is returned outside the applicable return period
- Is otherwise ineligible under this policy
If a return is not accepted, Customer Care will contact you regarding the available next steps. Additional shipping charges may apply if an ineligible item must be returned to the customer.
PROCESSING YOUR RETURN
Please allow approximately 7–10 business days after your return is delivered to ATABEY for inspection and processing.
During periods of high volume, additional processing time may be required.
Once an eligible return has been approved and store credit issued, you will receive confirmation by email.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you believe your order arrived damaged, defective, or incorrect, please contact Customer Care promptly after delivery rather than initiating a standard return.
Include your order number, a description of the issue, and clear photographs of the item and packaging.
Please retain all original packaging while the matter is being reviewed.
ATABEY will evaluate the information provided and determine the appropriate resolution based on the circumstances and applicable law.
ORDER CHANGES & CANCELLATIONS
Orders may enter processing or production shortly after they are placed. As a result, changes and cancellations are not guaranteed after an order has been submitted.
If you need to request a change or cancellation, contact Customer Care as soon as possible.
If production or fulfillment has not begun, we will make reasonable efforts to accommodate the request.
Once a personalized, customized, modified, or specially produced item has entered production, it cannot ordinarily be changed or cancelled.
Submitting a cancellation request does not mean that an order has been cancelled. A cancellation is confirmed only when ATABEY provides written confirmation.
EXCHANGES
ATABEY does not guarantee direct exchanges.
If an eligible item is returned and approved for store credit, the credit may be used toward another available piece or size.
Availability of a replacement item is not guaranteed, and additional charges may apply when the replacement has a higher price.
GIFTS
Eligible items received as gifts remain subject to the same return conditions and return period applicable to the original order.
When an eligible gift return is approved, the available resolution may be issued as ATABEY store credit rather than returned to the original purchaser’s payment method.
Gift cards are final sale except where otherwise required by law.
QUESTIONS ABOUT A RETURN
For assistance, please contact Customer Care.
Monday–Friday
9:00 AM–5:00 PM ET / AST
When contacting us regarding an existing order, please include your full name, order number, and email address used to place the order.
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This policy does not limit or waive any consumer rights that cannot legally be excluded under applicable law.