SHIPPING & DELIVERY
Every ATABEY order is prepared with care. Please review the information below before placing your order, particularly the distinction between processing time and shipping time.
PROCESSING TIMES
Processing times vary depending on the item ordered.
Ready-to-Ship Items
Items currently available in inventory are generally prepared for shipment within 10-14 business days.
Made-to-Order & Pre-Order Items
Certain ATABEY pieces are produced specifically for your order. These pieces may require up to 8-10 weeks for production and processing before shipment.
The estimated processing time applicable to an item will be indicated on its product page whenever applicable.
Processing time does not include shipping time. Selecting an expedited shipping service does not expedite production or order processing.
Orders containing both ready-to-ship and made-to-order items may be held until the entire order is ready to ship.
SHIPPING METHODS & DELIVERY
Available shipping methods, rates, and estimated transit times are displayed at checkout based on the destination and services available for your order.
Estimated delivery times begin only after your order has completed processing and has been transferred to the shipping carrier.
Carrier delivery estimates are provided for convenience and are not guaranteed by ATABEY.
Delays caused by carriers, weather, transportation disruptions, holidays, natural disasters, customs, or other circumstances outside ATABEY’s reasonable control may affect delivery.
TRACKING YOUR ORDER
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Please allow time for the carrier to scan your package and update its tracking information.
Customers are responsible for monitoring the tracking information provided for their shipment.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, please contact us immediately. We will make reasonable efforts to assist you before shipment, but address changes cannot be guaranteed once an order has entered processing or fulfillment.
ATABEY is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided by the customer.
If an order is returned to ATABEY because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the package, the customer may be responsible for additional shipping costs before the order can be shipped again.
LOST OR DELAYED PACKAGES
If tracking indicates that your package has been delayed or lost in transit, please contact us so we can assist with the appropriate carrier inquiry when available.
Carrier investigations and claims are subject to the carrier’s procedures and processing times.
ATABEY cannot guarantee the outcome or timing of a carrier investigation.
PACKAGES MARKED AS DELIVERED
If tracking indicates that your package has been delivered but you cannot locate it, please check your delivery area, household members, neighbors, building management, mailroom, and any other location where the carrier may have left the package.
If the package remains missing, contact us promptly so we can review the shipment information and assist with any available next steps.
Carrier delivery confirmation will be considered when evaluating the shipment. Replacement, refund, or store credit is not automatically guaranteed for packages confirmed as delivered, except where otherwise required by applicable law.
DAMAGED SHIPMENTS
If your order arrives damaged during transit, please contact ATABEY promptly and retain the item and all original shipping materials.
We may request photographs of:
The item received
The jewelry packaging
The exterior shipping package
The shipping label
Any visible damage
Please do not discard the packaging while the issue is being reviewed, as it may be required for a carrier claim.
INTERNATIONAL ORDERS
When international shipping is available, orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in ATABEY’s product or shipping prices.
ATABEY does not control customs processing times or charges imposed by local authorities.
MULTIPLE SHIPMENTS
In certain circumstances, an order may be divided into multiple shipments.
When this occurs, you may receive separate tracking information for each package.
QUESTIONS ABOUT YOUR SHIPMENT
If you need assistance with an existing shipment, please contact Customer Care and include your:
Full name
Order number
Email address used to place the order
Providing this information allows us to locate your order and assist you more efficiently.
Shipping services, processing estimates, and delivery availability may vary by product, destination, and time of year. Nothing in this policy limits any rights available to customers under applicable law.