We’re Here to Help
For questions about your order, an ATABEY piece, or our services, our team is here to assist you.
To help us respond as efficiently as possible, please select the reason for your inquiry below and include all relevant information in your message.
Order Support
For questions regarding an existing order, please include your full name, email address, and order number.
This includes inquiries regarding:
- Order status
- Shipping and tracking
- Address corrections
- Missing or incorrect items
- Returns and exchanges
- Repairs
Please note that changes to an order or shipping address cannot be guaranteed once an order has entered processing or has been dispatched.
Product & Jewelry Assistance
For questions about a piece before purchasing, including sizing, materials, availability, care, or product details, contact our team and include the name or link of the piece whenever possible.
For detailed care instructions, please visit Sizing & Care.
Repairs
If your ATABEY piece requires evaluation for repair, please contact us before sending any jewelry.
Include your order number, a description of the issue, and clear photographs of the piece.
Items sent to ATABEY without prior authorization may not be accepted or processed.
Press, Partnerships & Business Inquiries
For press requests, editorial features, collaborations, wholesale opportunities, or other business inquiries, please contact us with a brief description of your request.
Contact ATABEY
Customer Care
[INSERT CUSTOMER CARE EMAIL]
Press & Business
[INSERT BUSINESS EMAIL]
Hours
Monday–Friday
9:00 AM - 5:00 PM ET/AST
We aim to respond within 2–3 business days. During launches, holidays, or periods of unusually high inquiry volume, responses may take longer.
For the fastest assistance, please avoid submitting multiple messages regarding the same inquiry, as this may delay our ability to respond.
CONTACT FORM
NAME
ORDER NUMBER (if applicable)
REASON FOR CONTACT
MESSAGE
By submitting this form, you acknowledge that the information provided will be used to respond to your inquiry in accordance with our Privacy Policy.
Please note: ATABEY will never request passwords, complete payment-card information, or other sensitive financial credentials through email, social media, or our contact form.