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SHIPPING & DELIVERY

At ATABEY, every order is prepared with care. Some pieces are available to ship, while others are made specifically for you. Processing and production timelines vary by item and are always separate from carrier transit times.

ORDER PROCESSING

In-Stock Items

Items marked In Stock are typically processed and prepared for shipment within 10–14 business days.

During high-volume periods, launches, promotions, or holidays, additional processing time may be required.

Made-to-Order Items

Pieces marked Made to Order are produced specifically for your order and are not ready-to-ship inventory.

Please refer to the individual product page for the current estimated production timeline before placing your order. Production times may vary depending on the piece, materials, customization, and production volume.

If your order contains both in-stock and made-to-order pieces, your order may ship together once all items are complete unless otherwise stated.

SHIPPING TIMES

Shipping time begins after your order has completed processing or production and has been transferred to the carrier.

Estimated transit times shown at checkout are carrier estimates and do not include ATABEY’s processing or production time.

Once your package has shipped, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

EXPEDITED SHIPPING

Expedited shipping options may be available at checkout.

Please note that expedited shipping only shortens the carrier’s estimated transit time. It does not shorten the production or processing time of your order.

For example, selecting expedited shipping for a made-to-order piece means the upgraded shipping service will begin once your piece has been completed and is ready to leave our studio.

RUSH ORDERS

Need your piece by a specific date?

Contact us before placing your order to ask whether rush production is available for the item you would like to purchase.

Rush requests are reviewed individually and are subject to production capacity, material availability, and the complexity of the piece. Additional fees may apply.

A requested delivery date is not guaranteed unless ATABEY has explicitly confirmed the rush request.

TRACKING & DELIVERY

Once your order ships, tracking information will be sent to the email address associated with your order.

Please allow time for tracking information to update after receiving your shipping confirmation.

Carrier delays, weather conditions, customs processing, incorrect addresses, and other circumstances outside of ATABEY’s control may affect delivery after a package has been shipped.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

ATABEY is not responsible for packages delivered to an incorrectly entered address.

INTERNATIONAL SHIPPING

International shipping is available to select destinations.

Available shipping methods, rates, and estimated transit times will be displayed at checkout based on your destination.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping fee paid to ATABEY.

Customs processing may also cause delays beyond the original carrier estimate.

DELAYS

We work to fulfill every order within its estimated timeframe. However, production and delivery estimates are not guaranteed delivery dates unless explicitly stated otherwise.

If an unexpected production delay significantly affects your order, we will make reasonable efforts to communicate the update using the contact information provided with your purchase.

LOST, STOLEN OR DAMAGED PACKAGES

If your tracking information indicates an issue with your shipment, please contact us so we can help you determine the appropriate next steps.

Packages marked as delivered by the carrier but reported as missing may require a carrier investigation or claim.

Please retain all packaging and documentation if your order arrives damaged, as photographs or additional information may be required to assist with a claim.

HOLIDAYS & HIGH-VOLUME PERIODS

Processing, production, and carrier transit times may be longer during holidays, promotional events, collection launches, or periods of unusually high order volume.

Any temporary shipping updates or special fulfillment timelines will be communicated through our website when applicable.

QUESTIONS ABOUT YOUR ORDER?

For questions regarding processing, shipping, tracking, or delivery, please contact our Customer Care team through the Contact Us page.

Customer Care hours:

Monday–Friday, 9:00 AM–5:00 PM ET

Please include your order number when contacting us so we can assist you as efficiently as possible.

Thank you for choosing ATABEY.